All the email messages that are automatically generated by Neoserra and e Center Direct can be customized by you, meaning that you can change the default email template that is used by the system-generated email messages.
For example, you can change the text that Neoserra initially displays when you send an email reminder for a follow-up counseling session.
Or, the text that e Center automatically sends when a client requests their password.
Email templates can optionally include HTML tags for better formatting.
While you don't need to know a lot of HTML, there are some basic HTML formatting tags that may be useful, as discussed in this FAQ.
HTML tags in your email templates will be necessary if you create an email templates that uses either the [CONFERENCE_DESCRIPTION] substitution variable and/or the [CONFERENCE_INSTRUCTIONS] substitution variable.
The two substitution variables draw from the training event description and instruction fields respectively. not automatically generated by Neoserra and/or e Center Direct) will always be sent as HTML messages.
Email template customization is performed from one of several places, depending upon your objective: Note: As discussed in the following section, you can also include substitution variables in your email template.